Privacy Policy

1. Who we are

India Tiger Safari ("we", "us", "our") designs bespoke, privately guided wildlife journeys in India. This policy explains how we collect, use, share and protect your personal data when you visit indiatigersafari.com (the "Website"), enquire about a journey or travel with us.

• Operating entity: India Tiger Safari Pvt Ltd, Second Floor, Manisha Building, 202, Nehru Place, New Delhi, Delhi 110019, India
• Grievance Officer and Data Protection Contact: Viraj Singh Shankhla
• Email: viraj@indiatigersafari.com

We are the data controller of the personal data described in this policy.

2. Our commitment to compliance

We handle your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and, where it applies to travellers in the European Economic Area, the EU General Data Protection Regulation (GDPR).

3. Personal data we collect

Information you give us when you complete our enquiry form, email or call us, or book a journey:

• name, email address, telephone number and country of residence;
• travel dates, party size, preferences and the details of the journey you have in mind;
• for confirmed bookings: passport or ID details, nationality, date of birth and flight details, which park authorities, hotels and airlines require;
• dietary requirements, accessibility needs and any health information you choose to share so that we can plan safely;
• emergency contact details, which you should share only with that person's knowledge;
• payment details, which are handled by our payment providers. We do not store full card numbers.

Information collected automatically when you use the Website: IP address, browser and device type, pages viewed, referring site and approximate location, and data from cookies (see section 9).

Information from others: details passed to us by a travel adviser, a travelling companion who books for your group, or our partner lodges and guides.

4. How and why we use your data

We do not use your data for automated decision-making that has legal or similarly significant effects.

5. Sensitive information

Health, dietary and accessibility information is sensitive. Our enquiry form does not ask for it. If we need it to keep you safe and comfortable once you book, we will ask you directly and request your explicit consent first. You may withdraw consent at any time, although we may then be unable to tailor certain arrangements.

6. Who we share your data with

We share data only as needed to deliver your journey and run our business:

• lodges, hotels, guides, drivers and airlines that host or transport you;
• park and government authorities, for permits, entry and registration;
• service providers acting on our instructions, such as website hosting, email, payment processing and IT support;
• professional advisers and insurers;
• authorities or courts, where the law requires it.

Each provider is bound by a written agreement to protect your data and use it only for our stated purposes.

We never sell your personal data, and we never share it with anyone for their own marketing.

7. International transfers

The Website is hosted on servers in the United Kingdom. The personal data you submit is transferred to our team in India, where we plan and operate your journey, and to partners in India who host and guide you.

India is not currently recognised by the UK or the European Commission as providing an "adequate" level of data protection. Where we transfer your data from the UK or EEA to India, we use appropriate safeguards: the UK International Data Transfer Agreement or UK Addendum, and the EU Standard Contractual Clauses, together with technical measures such as encryption in transit and at rest, access controls and staff confidentiality obligations. Some transfers are also necessary to carry out your booking with us.

You can request a copy of these safeguards by emailing viraj@indiatigersafari.com.

8. How long we keep your data

• Passport and ID details: deleted from our systems as soon as your trip ends.
• Health, dietary and accessibility information, and emergency contacts: deleted when your trip ends.
• After your journey: we keep only your name and email address, so that we can stay in touch, answer later questions and tell you about future journeys. You can ask us to delete them at any time and unsubscribe from any email in one click.
• Enquiries that do not lead to a booking: name and email kept for up to 12 months, then deleted.
• Legal and financial records: where the law requires us to keep certain records, such as invoices, we keep only what is required, for the period required, and use it for no other purpose.

9. Cookies

We use essential cookies to run the Website. With your consent, we also use analytics and marketing cookies. You can accept, reject or adjust non-essential cookies in our cookie banner, and change your choice at any time using "Cookie settings" in the footer.

10. Your rights

Under the UK and EU GDPR you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict or object to our processing;
• receive your data in a portable format;
• withdraw consent at any time, without affecting earlier lawful processing;
• object to direct marketing at any time.

To use any of these rights, email viraj@indiatigersafari.com. We respond within one month, and we may need to verify your identity first.

If you are unhappy with how we handle your data, please tell us first so we can put it right. You may also complain to the UK Information Commissioner's Office (ico.org.uk) or your local EU data protection authority.

11. Children

Our services are for adults. Where a booking includes a child under 18, the parent or guardian provides the child's details and consents on the child's behalf. We do not knowingly collect children's data directly, and we do not target children with advertising.

12. Security and data breaches

We use appropriate technical and organisational measures to protect your data, including encryption, restricted access and secure hosting. If a breach is likely to put your rights at risk, we will tell you and the relevant authorities as the law requires.

13. Third-party links

Our Website may link to other sites, including partner lodges and conservation organisations such as TOFTigers. We are not responsible for their privacy practices, so please read their policies.

14. Changes to this policy

We may update this policy from time to time. The "Last updated" date shows the latest version, and we will tell you of any material change by email or a notice on the Website.

15. Contact us

India Tiger Safari Pvt Ltd
Second Floor, Manisha Building, 202, Nehru Place, New Delhi, Delhi 110019, India
Grievance Officer and Data Protection Contact: Viraj Singh Shankhla
Email: viraj@indiatigersafari.com